# Chimera Help Center

> Welcome to Chimera Support Center

## English

### Chimera Wallet

- [Bitcoin via Arkade Network](https://support.chimerawallet.com/en/articles/9819074-bitcoin-via-arkade-network.md): How to deposit BTC
- [Bitcoin via Native Chain \(on-chain\)](https://support.chimerawallet.com/en/articles/14667090-bitcoin-via-native-chain-on-chain.md)
- [Bitcoin via Bank Transfer — SEPA](https://support.chimerawallet.com/en/articles/14667105-bitcoin-via-bank-transfer-sepa.md)
- [Bitcoin via Arkade Network](https://support.chimerawallet.com/en/articles/14667132-bitcoin-via-arkade-network.md)
- [Bitcoin via Lightning Network](https://support.chimerawallet.com/en/articles/14667140-bitcoin-via-lightning-network.md)
- [Bitcoin via Native Chain \(on-chain\)](https://support.chimerawallet.com/en/articles/14667144-bitcoin-via-native-chain-on-chain.md)
- [Bitcoin via Bank Transfer \(SEPA\)](https://support.chimerawallet.com/en/articles/14667153-bitcoin-via-bank-transfer-sepa.md)
- [Order Status](https://support.chimerawallet.com/en/articles/9915435-order-status.md)
- [Order History](https://support.chimerawallet.com/en/articles/14667225-order-history.md)
- [KYC — Verification](https://support.chimerawallet.com/en/articles/14667234-kyc-verification.md)
- [Knowledge Base](https://support.chimerawallet.com/en/articles/14668322-knowledge-base.md)
- [Manage Account](https://support.chimerawallet.com/en/articles/14668329-manage-account.md)
- [Address Book — Save a "My Account" Address](https://support.chimerawallet.com/en/articles/14668337-address-book-save-a-my-account-address.md)
- [Address Book — Save a "Contact" Address](https://support.chimerawallet.com/en/articles/14668369-address-book-save-a-contact-address.md)
- [Biometric Authentication](https://support.chimerawallet.com/en/articles/14668393-biometric-authentication.md)
- [Show Private Key](https://support.chimerawallet.com/en/articles/14668402-show-private-key.md)
- [App Language \(coming soon\)](https://support.chimerawallet.com/en/articles/9915440-app-language-coming-soon.md)
- [Currency](https://support.chimerawallet.com/en/articles/12703485-currency.md)
- [Notifications](https://support.chimerawallet.com/en/articles/12703488-notifications.md)
- [Advanced Settings](https://support.chimerawallet.com/en/articles/14668455-advanced-settings.md)
- [Address Book](https://support.chimerawallet.com/en/articles/14668471-address-book.md)
- [Statement](https://support.chimerawallet.com/en/articles/14668476-statement.md)
- [Referral](https://support.chimerawallet.com/en/articles/14668482-referral.md)
- [Card Reservation](https://support.chimerawallet.com/en/articles/14668484-card-reservation.md)
- [LendaSat \(Third Party\)](https://support.chimerawallet.com/en/articles/14668504-lendasat-third-party.md)
- [LendaSwap \(Third Party\)](https://support.chimerawallet.com/en/articles/14668516-lendaswap-third-party.md)

### FAQ

- [Do I need to perform KYC to trade on Chimera?](https://support.chimerawallet.com/en/articles/9819473-do-i-need-to-perform-kyc-to-trade-on-chimera.md)
- [What is Chimera Wallet?](https://support.chimerawallet.com/en/articles/9826415-what-is-chimera-wallet.md)
- [Does Chimera have a license to provide its services?](https://support.chimerawallet.com/en/articles/9826422-does-chimera-have-a-license-to-provide-its-services.md)
- [What is KYC?](https://support.chimerawallet.com/en/articles/9826494-what-is-kyc.md)
- [What is AML?](https://support.chimerawallet.com/en/articles/9826499-what-is-aml.md)
- [What does Chimera App charge for the service?](https://support.chimerawallet.com/en/articles/9819520-what-does-chimera-app-charge-for-the-service.md)
- [I lost my Password or access to Biometrics. Help!](https://support.chimerawallet.com/en/articles/9819499-i-lost-my-password-or-access-to-biometrics-help.md)
- [I lost my key/mnemonic. Help!](https://support.chimerawallet.com/en/articles/9819501-i-lost-my-key-mnemonic-help.md)
- [How to install the Chimera App?](https://support.chimerawallet.com/en/articles/9819510-how-to-install-the-chimera-app.md)
- [Will I lose access to my Assets if my smartphone is stolen?](https://support.chimerawallet.com/en/articles/9819515-will-i-lose-access-to-my-assets-if-my-smartphone-is-stolen.md)
- [How can I deposit BTC directly?](https://support.chimerawallet.com/en/articles/9819528-how-can-i-deposit-btc-directly.md)
- [Which devices are compatible with the Chimera App?](https://support.chimerawallet.com/en/articles/9819533-which-devices-are-compatible-with-the-chimera-app.md)
- [My question isn't answered in this FAQ. How can I contact you?](https://support.chimerawallet.com/en/articles/9819536-my-question-isn-t-answered-in-this-faq-how-can-i-contact-you.md)
- [How long does it take for a Bank Transfer to be accredited?](https://support.chimerawallet.com/en/articles/9826447-how-long-does-it-take-for-a-bank-transfer-to-be-accredited.md)
- [What is the Crypto Transfer Time?](https://support.chimerawallet.com/en/articles/9826450-what-is-the-crypto-transfer-time.md)

## Italiano

### Chimera Wallet

- [Bitcoin tramite la rete Arkade](https://support.chimerawallet.com/it/articles/9819074-bitcoin-tramite-la-rete-arkade.md)
- [Bitcoin tramite Native Chain \(on-chain\)](https://support.chimerawallet.com/it/articles/14667090-bitcoin-tramite-native-chain-on-chain.md)
- [Bitcoin tramite bonifico bancario — SEPA](https://support.chimerawallet.com/it/articles/14667105-bitcoin-tramite-bonifico-bancario-sepa.md)
- [Bitcoin tramite la rete Arkade](https://support.chimerawallet.com/it/articles/14667132-bitcoin-tramite-la-rete-arkade.md)
- [Bitcoin tramite Lightning Network](https://support.chimerawallet.com/it/articles/14667140-bitcoin-tramite-lightning-network.md)
- [Bitcoin tramite Native Chain \(on-chain\)](https://support.chimerawallet.com/it/articles/14667144-bitcoin-tramite-native-chain-on-chain.md)
- [Bitcoin tramite bonifico bancario \(SEPA\)](https://support.chimerawallet.com/it/articles/14667153-bitcoin-tramite-bonifico-bancario-sepa.md)
- [Stato dell'ordine](https://support.chimerawallet.com/it/articles/9915435-stato-dell-ordine.md)
- [Cronologia degli ordini](https://support.chimerawallet.com/it/articles/14667225-cronologia-degli-ordini.md)
- [KYC — Verifica](https://support.chimerawallet.com/it/articles/14667234-kyc-verifica.md)
- [Base di conoscenza](https://support.chimerawallet.com/it/articles/14668322-base-di-conoscenza.md)
- [Gestisci l'account](https://support.chimerawallet.com/it/articles/14668329-gestisci-l-account.md)
- [Rubrica indirizzi — Salva un indirizzo "Il mio account"](https://support.chimerawallet.com/it/articles/14668337-rubrica-indirizzi-salva-un-indirizzo-il-mio-account.md)
- [Rubrica indirizzi — Salva un indirizzo "Contatto"](https://support.chimerawallet.com/it/articles/14668369-rubrica-indirizzi-salva-un-indirizzo-contatto.md)
- [Autenticazione biometrica](https://support.chimerawallet.com/it/articles/14668393-autenticazione-biometrica.md)
- [Mostra la chiave privata](https://support.chimerawallet.com/it/articles/14668402-mostra-la-chiave-privata.md)
- [Lingua dell'app \(disponibile a breve\)](https://support.chimerawallet.com/it/articles/9915440-lingua-dell-app-disponibile-a-breve.md)
- [Valuta](https://support.chimerawallet.com/it/articles/12703485-valuta.md)
- [Notifiche](https://support.chimerawallet.com/it/articles/12703488-notifiche.md)
- [Impostazioni avanzate](https://support.chimerawallet.com/it/articles/14668455-impostazioni-avanzate.md)
- [Rubrica](https://support.chimerawallet.com/it/articles/14668471-rubrica.md)
- [Dichiarazione](https://support.chimerawallet.com/it/articles/14668476-dichiarazione.md)
- [Riferimento](https://support.chimerawallet.com/it/articles/14668482-riferimento.md)
- [Prenotazione carta](https://support.chimerawallet.com/it/articles/14668484-prenotazione-carta.md)
- [LendaSat \(terza parte\)](https://support.chimerawallet.com/it/articles/14668504-lendasat-terza-parte.md)
- [LendaSwap \(Terze parti\)](https://support.chimerawallet.com/it/articles/14668516-lendaswap-terze-parti.md)

### FAQ

- [Devo completare la procedura KYC per fare trading su Chimera?](https://support.chimerawallet.com/it/articles/9819473-devo-completare-la-procedura-kyc-per-fare-trading-su-chimera.md)
- [Cos'è Chimera Wallet?](https://support.chimerawallet.com/it/articles/9826415-cos-e-chimera-wallet.md)
- [Chimera possiede una licenza per fornire i suoi servizi?](https://support.chimerawallet.com/it/articles/9826422-chimera-possiede-una-licenza-per-fornire-i-suoi-servizi.md)
- [Che cos'è il KYC?](https://support.chimerawallet.com/it/articles/9826494-che-cos-e-il-kyc.md)
- [Che cos'è l'AML?](https://support.chimerawallet.com/it/articles/9826499-che-cos-e-l-aml.md)
- [Quanto costa il servizio offerto da Chimera App?](https://support.chimerawallet.com/it/articles/9819520-quanto-costa-il-servizio-offerto-da-chimera-app.md)
- [Ho perso la password o l'accesso ai dati biometrici. Aiuto!](https://support.chimerawallet.com/it/articles/9819499-ho-perso-la-password-o-l-accesso-ai-dati-biometrici-aiuto.md)
- [Ho perso la mia chiave/la mia mnemonica. Aiuto!](https://support.chimerawallet.com/it/articles/9819501-ho-perso-la-mia-chiave-la-mia-mnemonica-aiuto.md)
- [Come installare l'app Chimera?](https://support.chimerawallet.com/it/articles/9819510-come-installare-l-app-chimera.md)
- [Perderò l'accesso ai miei asset se mi rubano lo smartphone?](https://support.chimerawallet.com/it/articles/9819515-perdero-l-accesso-ai-miei-asset-se-mi-rubano-lo-smartphone.md)
- [Come posso depositare Bitcoin direttamente?](https://support.chimerawallet.com/it/articles/9819528-come-posso-depositare-bitcoin-direttamente.md)
- [Quali dispositivi sono compatibili con l'app Chimera?](https://support.chimerawallet.com/it/articles/9819533-quali-dispositivi-sono-compatibili-con-l-app-chimera.md)
- [La mia domanda non trova risposta in queste FAQ. Come posso contattarvi?](https://support.chimerawallet.com/it/articles/9819536-la-mia-domanda-non-trova-risposta-in-queste-faq-come-posso-contattarvi.md)
- [Quanto tempo occorre perché un bonifico bancario venga accreditato?](https://support.chimerawallet.com/it/articles/9826447-quanto-tempo-occorre-perche-un-bonifico-bancario-venga-accreditato.md)
- [Quali sono i tempi di trasferimento delle criptovalute?](https://support.chimerawallet.com/it/articles/9826450-quali-sono-i-tempi-di-trasferimento-delle-criptovalute.md)

## Pусский

### Chimera Wallet

- [Отправить Bitcoin через Arkade Network](https://support.chimerawallet.com/ru/articles/9819074-отправить-bitcoin-через-arkade-network.md)
- [Отправить Bitcoin через Native Chain\(родную сеть\) \(on-chain\)](https://support.chimerawallet.com/ru/articles/14667090-отправить-bitcoin-через-native-chain-родную-сеть-on-chain.md)
- [Отправить Bitcoin через банковский перевод - SEPA](https://support.chimerawallet.com/ru/articles/14667105-отправить-bitcoin-через-банковский-перевод-sepa.md)
- [Получить Bitcoin через сеть Arkade](https://support.chimerawallet.com/ru/articles/14667132-получить-bitcoin-через-сеть-arkade.md)
- [Bitcoin через Lightning Network \(сеть - молния\)](https://support.chimerawallet.com/ru/articles/14667140-bitcoin-через-lightning-network-сеть-молния.md)
- [Получить Bitcoin через основную сеть \(Native Chain/ On-chain\)](https://support.chimerawallet.com/ru/articles/14667144-получить-bitcoin-через-основную-сеть-native-chain-on-chain.md)
- [Получить Bitcoin через банковский перевод \(SEPA\)](https://support.chimerawallet.com/ru/articles/14667153-получить-bitcoin-через-банковский-перевод-sepa.md)
- [Статус заказа](https://support.chimerawallet.com/ru/articles/9915435-статус-заказа.md)
- [История заказов](https://support.chimerawallet.com/ru/articles/14667225-история-заказов.md)
- [KYC - проверка](https://support.chimerawallet.com/ru/articles/14667234-kyc-проверка.md)
- [База знаний](https://support.chimerawallet.com/ru/articles/14668322-база-знаний.md)
- [Управление аккаунтом](https://support.chimerawallet.com/ru/articles/14668329-управление-аккаунтом.md)
- [Адресная книга — сохранение адреса «Мой счет»](https://support.chimerawallet.com/ru/articles/14668337-адресная-книга-сохранение-адреса-мой-счет.md)
- [Адресная книга — сохранение адреса «Контакта»](https://support.chimerawallet.com/ru/articles/14668369-адресная-книга-сохранение-адреса-контакта.md)
- [Биометрическая аутентификация](https://support.chimerawallet.com/ru/articles/14668393-биометрическая-аутентификация.md)
- [Показать приватный ключ](https://support.chimerawallet.com/ru/articles/14668402-показать-приватный-ключ.md)
- [Язык приложения](https://support.chimerawallet.com/ru/articles/9915440-язык-приложения.md)
- [Валюта](https://support.chimerawallet.com/ru/articles/12703485-валюта.md)
- [Уведомления](https://support.chimerawallet.com/ru/articles/12703488-уведомления.md)
- [Расширенные настройки](https://support.chimerawallet.com/ru/articles/14668455-расширенные-настройки.md)
- [Адресная книга](https://support.chimerawallet.com/ru/articles/14668471-адресная-книга.md)
- [Выписка](https://support.chimerawallet.com/ru/articles/14668476-выписка.md)
- [Реферальная программа](https://support.chimerawallet.com/ru/articles/14668482-реферальная-программа.md)
- [Бронирование карты](https://support.chimerawallet.com/ru/articles/14668484-бронирование-карты.md)
- [LendaSat \(Сторонний сервис\)](https://support.chimerawallet.com/ru/articles/14668504-lendasat-сторонний-сервис.md)
- [LendaSwap \(Сторонний сервис\)](https://support.chimerawallet.com/ru/articles/14668516-lendaswap-сторонний-сервис.md)

### FAQ

- [Нужно ли мне проходить процедуру KYC для торговли в Chimera?](https://support.chimerawallet.com/ru/articles/9819473-нужно-ли-мне-проходить-процедуру-kyc-для-торговли-в-chimera.md)
- [Что такое Chimera Wallet?](https://support.chimerawallet.com/ru/articles/9826415-что-такое-chimera-wallet.md)
- [Есть ли у Chimera лицензия на предоставление своих услуг?](https://support.chimerawallet.com/ru/articles/9826422-есть-ли-у-chimera-лицензия-на-предоставление-своих-услуг.md)
- [Что такое KYC?](https://support.chimerawallet.com/ru/articles/9826494-что-такое-kyc.md)
- [Что такое AML?](https://support.chimerawallet.com/ru/articles/9826499-что-такое-aml.md)
- [Какую плату взимает приложение Chimera за свои услуги?](https://support.chimerawallet.com/ru/articles/9819520-какую-плату-взимает-приложение-chimera-за-свои-услуги.md)
- [Я потерял пароль или доступ к биометрии. Помогите!](https://support.chimerawallet.com/ru/articles/9819499-я-потерял-пароль-или-доступ-к-биометрии-помогите.md)
- [Я потерял свою сид-фразу \(ключ/мнемонику\). Помогите!](https://support.chimerawallet.com/ru/articles/9819501-я-потерял-свою-сид-фразу-ключ-мнемонику-помогите.md)
- [Как установить приложение Chimera?](https://support.chimerawallet.com/ru/articles/9819510-как-установить-приложение-chimera.md)
- [Потеряю ли я доступ к своим активам, если мой смартфон украдут?](https://support.chimerawallet.com/ru/articles/9819515-потеряю-ли-я-доступ-к-своим-активам-если-мой-смартфон-украдут.md)
- [Как я могу напрямую внести ВТС?](https://support.chimerawallet.com/ru/articles/9819528-как-я-могу-напрямую-внести-втс.md)
- [Какие устройства совместимы с приложением Chimera?](https://support.chimerawallet.com/ru/articles/9819533-какие-устройства-совместимы-с-приложением-chimera.md)
- [Моего вопроса нет в этом FAQ. Как я могу с вами связаться?](https://support.chimerawallet.com/ru/articles/9819536-моего-вопроса-нет-в-этом-faq-как-я-могу-с-вами-связаться.md)
- [Сколько времени занимает зачисление банковского перевода?](https://support.chimerawallet.com/ru/articles/9826447-сколько-времени-занимает-зачисление-банковского-перевода.md)
- [Время перевода криптовалюты \(What is the Crypto Transfer Time?\)](https://support.chimerawallet.com/ru/articles/9826450-время-перевода-криптовалюты-what-is-the-crypto-transfer-time.md)